Hmmm…While I wasnt hugely impressed with the SpecOps bag I got the other day, I am extremely impressed with their customer service.

Wandered through the local surplus store and found the pouch assembly for their ‘MOUT’ platform. $20. I thought that even if the harness was missing twnety bucks was good for a handy way to carry 8 mags. Got home and saw that a new MOUT is about $110. Okay, so lemme email them and see if they’ll sell me the harness separately.

Sent ’em an email and got a reply the next morning. They said that under their lifetime replace/repair warranty they could send me a new harness for free…just call this person at this number. I called and explained I needed a new harness for the MOUT and gave my first name. The gal on the other end then gave my last name and said that she had a copy of the email in front of her. She said theyd send a new rig Monday and that when I got it to return the pouch assembly that I currently had. (Appraently rather than break up a new set to get the harness, they’ll just send me the complete new set and I’ll send them back what i have.) I asked her if, since theyre sending a rand new one, could I get it in a differet color than the digicam? No problem.

So…for $20 I’m getting a brand new magazine carrier. Plus they responded to emails fast. Plus they communicate well enough in house that the gal on the ohone knew who I was just from what I was asking about. Dude, thats some heavy customer service. If theyre that respnsove maybe I’ll take advantage of their ‘tell us what new product youd like to see’ advisory on their website. I’ve been wanting pouch that will hold a d-cell MagLite on my pack…might be worth mentioning to them.